Policies & Procedures

PAYMENT

Due to the shut down we are only able to accept credit cards via our online system at this time.

REFUND POLICY

Please email Jennifer.schachner@sjsu.edu for refund procedures during the shelter in place.

FITNESS CLASSES

Timpany Center reserves the right to provide a qualified substitute teacher in the event the teacher listed on the schedule is unable to fulfill his/her assignment (no refunds if a substitute teacher needs to fill in for the class).

ONLINE REGISTRATION

If you are anew client of the Timpany Center you will need to create your own account by clicking on the "create account" button on our home page.  After you have created your account, you will be able to register online for programs.  Please feel free to contact us for technical support or any other question you have about the online registration.

*IF YOU HAVE FORGOTTEN YOUR USER NAME OR PASSWORD, PLEASE DO NOT CREATE A NEW ACCOUNT!  EMAIL US AND WE WILL RETRIEVE THE INFORMATION.  THIS WILL KEEP ALL PAYMENT HISTORIES TOGETHER.

PRIVACY POLICY

What Information is collected?
We collect information from you when you register on our site or fill out a form. When registering on our site, you will be asked to enter your information. No information is collected when you visit the site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
-To personalize your experience (your information helps us to better respond to your individual needs).
-To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
-To process transactions. Your information, whether public, or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent.
-To send periodic emails or text alerts (optional).

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties, who assist us in operating our website, conducting our business, or service to you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Your consent
By using our site, you consent to our privacy policy.

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting us

If there are questions regarding this privacy policy, you may contact us at:
http://www.sjsu.edu/timpany/

730 Empey Way, San Jose, CA 95128

(408) 283-9036 (Messages for this phone number are being checked daily.)